When an alarm is received from the Vision 21 System Processor, the program automatically prints the associated box, zone and location data and sounds an audible indicator to alert the dispatcher. Upon acknowledgement, an incident number is automatically assigned and a recommended dispatch list is displayed based on the alarm location and received message type. This list is supplemented with a move up list when equipment is unavailable as well as an updated dispatch list when the alarm is upgraded. Equipment can be assigned from the recommended list, a list of available equipment or the complete equipment list. The dispatcher can enter notes with a timestamp to be saved with each call.

Additionally, the dispatcher has quick access to the preplan database that contains detailed information about the location, structure, protection, devices, contacts and onsite hazardous materials, as well as a graphic image. Rapid Response includes a block database for common location and dispatch information shared by a group of preplans, a hydrant database and an equipment database. Entering data is simplified by allowing data to be copied from one record to another. Also available is one click access to an electronic copy of the Canutec Emergency Response Guidebook.

Rapid Response allows the dispatcher to maintain an Out of Service list for boxes being tested or serviced. The program issues periodic reminders to help prevent boxes from being inadvertently left on the list.

All program actions and changes in status are logged to a log file for later reference and archiving. The log file can be searched, saved and printed.