Calls can be manually initiated or automatically generated through the Vision 21 Call Box system. WinPatrol automatically generates an incident number for the call and logs all call data, including the time and date for the start and end of a call, as well as the dispatch, arrival and completion times for each of the assigned agents. Based on the call’s location and the type of assistance requested, WinPatrol provides a rotating list of appropriate agents to dispatch for the call, In addition to the predefined data, WinPatrol provides the means to record notes and detailed motorist information for each call.

All call and agent related actions are recorded in a log file. WinPatrol uses these log files to generate extensive reports based on all aspects of the call, including call box, highway, area, time, date and agent. Log files can be retrieved remotely via a modem for systems with multiple dispatch locations. This allows logged data to be archived and reports generated at a single location.